Question 1

HOW DO I PAY?

Accepted Answer

We accept multiple forms of payment including Cash, Bank/Cashiers Checks and major Credit and Debits cards such as Visa, MasterCard, and Discover. We do not typically accept personal checks. There is a 2.8% convenience fee for all card transactions, but you may pay in Cash or ACH payment to avoid the fee!

Question 2

DO I NEED TO PAY A DEPOSIT TO RESERVE DATE(S)?

Accepted Answer

Yes. Without a deposit we cannot guarantee or book a moving date.  If we were to “book” all the customers who call in who want a specific date but don’t reserve and make deposit we’d have a very unorganized moving schedule.  Ultimately that’s not fair to our booked customers. Deposits vary based upon time, distance, and job type. Typically, Local Move deposits are $100-200 and Intra-state and Inter-state Moves can be around 25-50% of total job cost.

Question 3

HOW FAR IN ADVANCE SHOULD I BOOK MY MOVE?

Accepted Answer

This answer will vary based upon the time of year and demand. Booking a move in the spring, summer and fall months you should try to reach out to book your move around 6-8 weeks prior to your move.  Booking a move in winter time you should try to reach out to book your move around 4-6 weeks prior.  We do accommodate last minute moves where we can, however flexibility can sometimes be limited based upon time of year and demand.

Question 4

DO YOUR QUOTES INCLUDE PACKING? WHAT IS INCLUDED?

Accepted Answer

YES and NO. If “Packing Services” are specifically requested they will be listed in the “Charges” section of the moving services quote and therefore included. If you don’t request it then no. Your move includes moving blankets, shrink wrap, dollies, tape, straps, tools and other equipment needed to complete the move. Again please request if you’d like packing services so we know you need this ahead of your move day. We’d love to take care of that for you!

Question 5

WHAT IF MY MOVE REQUIRES MORE/LESS TIME THEN ESTIMATE?

Accepted Answer

Last-minute inventory changes? Did you run out of time packing up your belongings? Not to Worry! Please keep in mind the more time your job takes, the more your final bill could be. We just ask ahead of time that if your moving duration (customers viewpoint) will be more than an hour more or less than your quote, to please call or email us so we can plan accordingly. In some scenarios we can even block off more time for you but other scenarios prevent us from doing so if we have other scheduled work. Our office typically reaches out a few days prior to your move to “Confirm” your move, inventory and job details. If needed, we can additionally quote you for that extra time or schedule you for more time where available. If your move takes less time than initially estimated you’ll pay the less time keeping in mind we still have hourly minimums in place. This is also applicable to “Non-Binding Estimates” only.

Question 6

HOW DO WE FIGURE OUT HOW MANY MOVERS/TIME YOU NEED?

Accepted Answer

We use a combination of your origin/destination addresses, as well as your inventory to structure our manpower for any given job. If your move is more than 2 bedrooms, we’ll typically set up an in-home estimate, virtual estimate, or at minimum request that you send photos or video of your home and inventory. We have been doing this for a while now, so we’ve put together some pretty solid formulas to meet moving logistic needs and we’re pretty good at it!

Question 7

HOW DO YOU CHARGE FOR A MOVE?

Accepted Answer

For starters there are various types of moves- local, intra-state and interstate moves. All of these types of moves can have various charge types. We start with an estimate based on the information we have about your move. For Locals, we always include a minimum and an hourly rate per mover, but we only bill in 15 minute increments because who wants to pay for something they don’t use? Not us! You will see charges at least for Labor, Travel Fee and Fuel Surcharge. Some items will have a “Bulk Items” Charge where applicable. If you need materials, junk removal services or other additional services we offer them. We don’t charge mileage surcharges, stair fees, walking fees, consumables fees or any other hidden add-ons. There is a fee for additional stops (in our Travel Charges) but only if you don’t tell us ahead of time. Let us know before your move and avoid the fee! For out of state or long distance moves we charge by the weight and job.

Question 8

IS MY STUFF COVERED?

Accepted Answer

Your move includes $0.60/lb/item of insurance. This number is determined by the Federal Motor Carrier Safety Administration, and we at Moving By Cury are proud to be law-abiding citizens. The cost for Full Valuation Protection or Market Value Protection depends on the declared value of your inventory. You can request more coverage by providing the total value of your belongings that you’d like to cover to your Move Consultant! They’ll be happy to review the options with you.

Question 9

AM I ALLOWED TO TIP? WHAT’S A STANDARD AMOUNT?

Accepted Answer

Absolutely! You can tip in cash directly to your movers or add to the bill if you don’t have cash. If you’d like to add a tip on the card, please let us know before we process the transaction. How much you tip is totally up to you. Some people tip a rounded amount (ex. $50 per mover) and some choose to tip a percentage, ranging from 5% - 20% of their move, split evenly for each mover. Another good rule of thumb is $5-$10 per hour per person. Either way, the movers really appreciate it! You’re one of the awesome ones!

Question 10

WILL YOU PUT MY STUFF WHERE I WANT IT?

Accepted Answer

We will place your furniture/boxes in the desired rooms as you wish and where you wish!  Especially if the boxes are clearly labeled with a specific location or if you’re available to offer instructions throughout the move this becomes much easier.  At the end of the day we’re here to serve you and we want to make sure those items get to that correct spot for you. Please ensure you check all rooms/items before your moving team leaves to ensure everything is in the correct spot. Our crew leader will ask you prior to finalizing charges.

Question 11

HOW CAN I KEEP MY MATTRESS CLEAN?

Accepted Answer

We recommend heavy duty mattress bags to protect your mattress during the move. Please let us know how many of each size you’d like to add to your order and we’ll bring them on your move date! The mattress bags used will be labeled as a materials charge on your estimate/final bill if you’d like us to use them. We do have some customers who opt to place the mattresses in our trucks on top of moving blankets- it's up to you to choose your preference. Everyone is different!

Question 12

CAN YOU HELP ME DISSASSEMBLE/REASSEMBLE MY FURNITURE?

Accepted Answer

Absolutely! We offer FREE disassembly and reassembly. You’re just charged for time spent doing so. We also note to cost-conscious customers that handling these things can save you time and money but we’re happy to handle it! We will take care of all standard beds, dressers with mirrors, and other minor items as long as only basic tools are needed. (Sorry, no specialty items and we’ll clarify for you during an on-site estimate.) We do not dismount/mount TVs, and for safety reasons, we do not reassemble cribs. Please provide the office/movers with any additional instructions.

Question 13

DO YOU COVER THE FLOORS?

Accepted Answer

We typically at minimum will lay “Rug Runners” down on the entrance and high traffic areas for our jobs. Our movers can additionally put some blankets down to help protect your floors in other areas but please ask them if you want or need more put down. However, we recommend extra protection for any hardwood floors or carpeting. If this is something you would like, let us know! Heavy-duty temporary wood floor protection is $75.00 and up + tax. Carpet Shield (50-ft per roll) is $20.00 + tax.

Question 14

DOES THE WEATHER AFFECT MY MOVE?

Accepted Answer

Weather can certainly play a part in your move. We have had few circumstances weather wise over the past few years which had us cancel but it can happen. Exceptionally hot weather can cause heat stroke, so we try to add more hands on to speed up moves during heat waves. Your job will get done faster and we’ll avoid trips to the ER. We work in the rain without any problems. We wrap your furniture to protect it from water damage, and we’ll do our best to wipe off our feet too. But if you’re really concerned, we also offer Carpet Shield again at (50-ft per roll) is $20.00 + tax and extra Rug Runners for other areas. Snow and ice can cause some delays and/or rescheduling. We’ll do whatever we can to stick to our schedule, but if the roads are hazardous, we won’t risk any injuries. If we are working in the snow- please clear a path for your movers before they arrive and make sure those areas are salted. This will speed up your move and keep everything and everyone safe. If we have to add salt or shovel this could delay your move and more importantly have added labor or materials cost.

Question 15

WHAT TIME WILL YOUR MOVERS ARRIVE?

Accepted Answer

We work until each job is done and most crews have more than one job per day, so our time of arrival is approximate and within a window. We will notify you 1-2 days before your move and/or “Reconfirm” start window time. If you have a specific time request or any deadlines or restrictions, please let us know when you book your move. We’ll do our absolute best to work around your schedule.

Question 16

DO I NEED TO BE THERE FOR THE MOVE?

Accepted Answer

We do ask that you be present during the move. Your movers will be relying on you to direct them where to go and to answer any questions, especially with large amounts of inventory. Keeping yourself available can help the movers do their jobs as efficiently as possible. If you can’t be there, please have a representative present who can answer all of the movers’ questions for you. Worst case if you or any representative absolutely cannot be there, please let one of our team know as soon as possible. We‘ll work with you to see what we can do!

Question 17

DO I NEED TO CLEAN BEFORE YOU ARRIVE?

Accepted Answer

Your home will soon be your movers’ place of work. We expect your home to be a healthy and safe place for your movers to do their job. We use moving blankets for every job to protect your belongings. Dust is easily transferred from moving blankets onto your belongings and vice versa. We wouldn’t want someone else’s dust on our stuff, and we’re sure you wouldn’t either. Let’s work together to keep everything as clean as possible!

Question 18

CAN YOU TAKE MY TRASH?

Accepted Answer

Try to remove as much clutter as possible before move day. We understand moving usually turns into spring cleaning, but trash can get in the way of our movers doing their jobs, increasing your move duration. If you need “Junk Removal Services” please inform us ahead of time and we are happy to provide you with an estimate! We may not be able to handle this for you on moving day if we have other customer commitments to follow your job so be sure to let us know even if it's up in the air!

Question 19

WHAT’S THE BEST WAY TO LABEL MY ROOMS/STUFF?

Accepted Answer

Labels and sticky notes help tremendously come move day! If you could have a minimum of one side of a box labeled and two to three sides ideally that include a specific location of where the box goes. If you color code (meaning labeling a color on a box and then hanging a color on specific rooms) boxes to match rooms this makes things even easier! But by no means is this necessary, it’s just a great approach we’ve found with other customers. If you can have sticky notes/signs posted above or near doorways with those colors or location names the movers may not have to ask you particular questions multiple times. These are just recommendations we have to expedite moves but by no means mandatory.

Question 20

HOW CAN I SPEED UP MY MOVE?

Accepted Answer

Our customers' organization helps our movers maximize their efficiency.  Please make sure to plan ahead and have a gameplan with where you want specific items. The last thing you want is our movers standing around with furniture/items and wasting your hard earned dollars on lack of preparation. Have back up plans in case something doesn’t fit or a space seems too small to store items. We have a “one touch rule.” If we have to touch an item more than once during loading or unloading, you can expect this to slow us down significantly. We’ll do it with respect and professionalism but your moving labor could increase significantly if it happens multiple times as we don’t estimate “multiple touches” to each item.

Question 21

WHAT ABOUT MY SMALL ITEMS?

Accepted Answer

Our movers aren’t responsible for moving your small loose items such as jewelry, checkbooks, money, watches, phones, computers, etc since these are easily misplaced. If you absolutely insist on us taking such items they should be properly packed and labeled. Again, anything that can fit in a box really needs to be in a box. In terms of items like smaller pictures, lamps/shades, smaller mirrors etc they should be boxed, as well prior to moving. If our movers have to handle those items they will have to take precautionary steps to ensure safety of those items and it can take longer than estimated while working with some of those items.

Question 22

DO YOU MOVE OPEN BOXES?

Accepted Answer

Yes and No. Boxes are made for stacking but only when they are shut. When boxes cannot be stacked, they have to be moved one at a time, and they become unstable and take up much more space in the back of the truck. If your tape job isn’t great our movers can try re-securing some of your boxes but this can take extra time so we highly encourage customers to have them packed properly. Closed boxes keep your belongings safe and make your move go a lot faster!

Question 23

CAN I LEAVE MY DRESSERS FULL?

Accepted Answer

This is a bit of a tricky one! If your dressers aren’t outrageously heavy or you’re worried about having enough space on the truck, feel free to leave them full as long as none of the items in the dressers are small, fragile, loose or breakable (typically clothing is really the only thing that’s okay to remain). We’ll wrap up your dressers to make sure the drawers don’t fall out. However, if you do choose to leave items in the drawers, please understand that your dressers and contents will not be covered under our valuation. Additionally, if movers feel the piece is too heavy or unsafe to move with items on move day they do reserve the right to take out drawers/items individually and this can sometimes add more time. This is a great question to ask your On-Site Estimator if you have one conducted and they can guide you but the final call is made from the moving crew. See?  A lot to this one as it can be tricky.

Question 24

HOW SHOULD I PACK MY CLOSET?

Accepted Answer

You may pack your closet however you choose- We’ve found that the most efficient packing methods with closets are done with wardrobe boxes as they fit the most contents and therefore eliminate multiple closet trips. We have other customers who prefer to use bags, regular boxes or suitcases and that’s fine too. We can bring wardrobe boxes upon your request and have options to rent or purchase them. Please let us know how many you’ll need prior to moving so we can bring (there is a 24 inch bar across the top of wardrobe for reference- we also use the bottoms to fit extra unhung clothing or shoes, belts, shoes boxes etc). If we don’t have them back by the end of move or if you choose to rent one or one is damaged and not reusable we do charge you for the wardrobe and won’t come back out to pickup unless scheduled for additional pickup delivery. Please ensure your movers or you unpack those on moving day for you to ensure you're just charged for rental cost.

Question 25

WHAT SHOULD I DO WITH MY VALUABLES?

Accepted Answer

We always strongly recommend that you move your valuables yourself before your movers arrive. If it’s near and dear to your heart, keep it near and dear to your person. And to go along with our small item rules, if your valuables can fit in a box, they should be in a box. Additionally, items like Jewelry, Checkbooks, Watches, Phones, iPads, etc that are boxed can still be moved to and from your car by our movers. Just ask them and they’ll be glad to bring it to your car so it stays on your person.

Question 26

CAN I LEAVE MY WASHER AND DRYER CONNECTED?

Accepted Answer

We ask our customers to take care of this prior to our arrival. Most of our movers do know how to disconnect and reconnect major appliances BUT we aren’t certified for installation AND our insurance WILL NOT cover any damages, leaks, or malfunctions caused by these services. To be on the safe side, please please have your appliances disconnected before your move, reconnected after your move and don’t ask our movers to perform such tasks.

Question 27

WILL YOU MOVE MY TV?

Accepted Answer

Of course! We do have guidelines for moving your TVs though. They should be in a box in order for us to move them. TVs are so thin and fragile now that screens can be cracked even with slight pressure from your thumbs. We have a few options for you- you can choose to have us crate/box the TV properly (preferred and recommended method with TV charge) or we could cardboard and shrink wrap around the TV to protect it but you’re only covered under or 60 cents/lb/article under the second method. Some customers even take it on their own but we can handle it for you with the correct steps in place. Just make sure it‘s off the wall and ready to go before the movers arrive.

Question 28

CAN WE BUY PACKING MATERIALS FROM YOU BEFORE MOVE?

Accepted Answer

Yes. We offer packing materials for purchase. You can buy any of the following materials from us- Small Boxes, Medium Boxes, Large Boxes, Dish Barrel Boxes, Wardrobes with Hanger Bars, Packing Paper Bundles, Shrink Wrap, Mattress Bags of all Sizes, Tape and Moving Blankets.

Question 29

HOW BIG ARE YOUR TRUCKS?

Accepted Answer

We have trucks ranging from 20-26 feet in size. We DO NOT have semi’s or tractor trailers in our fleet. Most moves only require 1 truck, especially if they are local. Please keep in mind that these trucks will need to park as close to your home’s entrance as possible. We may need your help clearing out a longer/wider parking spot- trucks need 13.5 feet of vertical clearance, 10.5 feet of width clearance and a minimum of 30 feet of depth clearance.

Question 30

WHAT TYPES OF DIFFERENT MOVES DO YOU OFFER?

Accepted Answer

We offer Residential and Commercial Moving Services. We do Local, Long Distance (Intra-state) and Interstate Moving. We also have packing, unpacking, labor only donation or junk removal services we can help with, as well! We currently do not provide independent storage options but have partners we can recommend to you for storage needs in all types.

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